Deposit Policy:

In order to confirm your appointment, a non-refundable deposit is required. The deposit will be applied to your remaining balance at your appointment.

Deposits will be forfeited for tardiness, late reschedules / cancellations, & no-shows. Please see the policies below regarding these instances.

Reschedule / Cancellation Policy:

One reschedule is granted per each deposit given that proper notice is given.

Reschedules and cancellations must be done at least 48 hours prior to the scheduled appointment time. Failure to give 48 hour notice will result in a forfeited deposit.

Late / No Show Policy:

Your appointment will be granted with a 15-minute grace period. After 15 minutes, your appointment will be cancelled and your deposit will be kept. To rebook, you will need to do so with another deposit.

In the case of a no-call/no-show, deposit will be forfeited and the client will be unable to book future appointments at Prophecy.

We get it; life happens. If something comes up and you cannot make it to your appointment or are running late, please communicate with your service provider so that we can adjust accordingly.

Guest Policy:

Extra guests are not permitted in the shop unless approved beforehand by your service provider.

Under no circumstances are children under the age of 16 allowed in the shop due to safety and sanitary reasons.

As much as we’d love to say hello to your pets, we ask that you please keep them at home.